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Refund and Cancellation Policy

Effective Date: 28 November 2024


B2B HUB LTD ("we," "our," or "us") is committed to maintaining fairness and professionalism in handling refund and cancellation requests. This policy is designed to ensure transparency and outline the terms under which refunds or cancellations may be granted.


1. Refund Policy

1.1 Non-Refundable Payments

  • Payments made for services that have already commenced, as well as any specified non-refundable instalments, are not eligible for refunds.

  • Non-refundable fees include amounts paid to cover administrative costs, initial consultations, or third-party expenses incurred during service delivery.

1.2 Refund for Incomplete Services

  • If services cannot be fully completed due to unforeseen circumstances not caused by the client, a proportional refund may be provided.

  • The refund amount will reflect the portion of work completed, as determined by the terms outlined in the service agreement.

  • Refunds will be processed within 90 business days upon written confirmation of the incomplete status.

1.3 Conditions for Refund Denial

  • Refunds will not be issued in the following cases:Delays or non-performance resulting from external factors beyond our control, such as regulatory changes or force majeure events.
    The client’s failure to provide necessary documentation, information, or cooperation within the specified timeframe.
    Actions by the client that violate the terms of the agreement or applicable laws.

2. Cancellation Policy

2.1 Cancellation by the Client

  • Clients may request a cancellation of services by providing 30 calendar days’ written notice via email to legal@b2bhub.ltd.

  • Cancellations are only valid if the client has no outstanding payments or unmet obligations.

2.2 Cancellation by the Company
We reserve the right to cancel the agreement under the following conditions:

  • The client fails to pay an invoice for more than 30 calendar days.

  • The client provides falsified information or fails to meet regulatory requirements.

  • The client violates the terms of the agreement, engages in unethical behavior, or hinders the successful completion of services.

2.3 Cancellation After Service Commencement

  • Once services have commenced, cancellations initiated by the client will not result in a refund. This includes instances where the client changes the service scope or terminates services prematurely.

3. Restrictions on Public Statements and Reviews

3.1 Prohibition of Premature Negative Reviews

  • Clients are prohibited from posting negative reviews, defamatory comments, or any public statements about the services before the conclusion of the 90-day refund review period.

  • Violations of this clause may result in the forfeiture of any refund eligibility.

3.2 Confidentiality of Agreement Terms

  • The client agrees not to disclose any terms of the agreement, including fees, processes, private correspondence, or proprietary information.

  • Unauthorized disclosures may result in penalties, including fines or legal action.

3.3 Consequences of Defamation

  • Clients found to engage in blackmail, public defamation, or baseless negative reviews will be held liable for damages.

  • The company reserves the right to seek legal remedies, including compensation for reputational harm or loss of revenue.

4. Refund and Cancellation Request Procedure

4.1 Submitting a Refund Request

  • Refund requests must be sent to legal@b2bhub.ltd with the following details:Full name and contact information.
    Agreement reference number.
    Reason for the refund request, including supporting documentation.

4.2 Submitting a Cancellation Request

  • Cancellation requests must include:A clear statement of intent to terminate services.
    Relevant agreement details to facilitate processing.

4.3 Processing Time

  • Refunds and cancellations will be reviewed and processed within 90 business days of receiving a valid request.

5. Additional Provisions

5.1 Discretionary Terms

  • Any deviations from the terms outlined in this policy must be agreed upon in writing by both parties.

5.2 Force Majeure

  • Refunds or cancellations may not be granted if services are delayed or impeded due to circumstances beyond our control, such as natural disasters, regulatory changes, or government actions.

5.3 Dispute Resolution

  • Any disputes arising from this policy will be handled in accordance with the dispute resolution terms outlined in the service agreement.

6. Contact Information

For inquiries or assistance related to this policy, please contact:


Email: legal@b2bhub.ltd

Phone: +44 7441 426009

Address: Dalton House, 60 Windsor Road, Merton Abbey, London, Greater London, SW19 2RR

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